SCAA Passenger Rights & Complaints Portal

Step 1: Personal Information

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PersonalFlightDescriptionEvidence

Complaint Type *

Provide details of the incident *

I hereby declare that the information provided is true and correct to the best of my knowledge. I understand that the SCAA will process my data in accordance with the aviation privacy policy. *

SCAA

Submit a Passenger Complaint

Step 2: Flight Details

Step 3: Complaint Description

Step 4: Upload Evidence